Answers to your Questions


Do I just wash my hair like normal?

Our formula is lightweight so it’ll wash out with just one rinse of your shampoo and conditioner.

Work the shampoo through your hair when you wash, focusing on the mid lengths and ends where the treatment has been applied.

Depending on your hair type, you may need two shampoo rinses.

How often should I use the treatment?

Our treatment comes in boxes of eight so one box will last you about a month. We recommend washing your locks twice a week when you’re using the treatment.

If you wear hair extensions, our mask should be used with every wash to protect them.

Is the treatment safe to use on my hair extensions?

Our products are designed for use with human hair extensions. The little sachets protect and restore to help improve the overall condition of your extensions.

We only use natural and organic ingredients in our products, with absolutely no chemicals or artificial colourings.

I don’t wear hair extensions, can I still use the treatment?

Our treatment is perfect for anyone – whether you’re suffering from dry hair or your locks just need a conditioning boost. Each little sachet helps to improve the texture and manageability of your hair, adding shine and softness.

How do I use the pre-shampoo treatment?

Pick a day where your hair is unwashed and dry. Grab one sachet of treatment and apply to the mid lengths and ends.

Focus your attention on the ends of your hair where your tresses are at their weakest, making them prone to breakage and dryness. Once applied, pop your hair in a loose plait or ponytail and head to bed. (Don’t worry, our product is all natural so it won’t stain your bedding).

Overnight, our treatment will work its magic, penetrating the hairs cuticles for the ultimate conditioning treatment.

In the morning, wash your hair as normal with shampoo and conditioner for beautifully soft, thoroughly-nourished hair.

Do I have to leave the treatment in overnight?

For the best results, you should leave the treatment in overnight – the longer it’s left, the more impact the ingredients will have.

If you’re short on time, you can leave the treatment in for just 30 minutes before washing out to give your hair a boost of softness and shine.

What happens if I stop using the treatment?

There are no side effects if you stop using Hairapeutix products. We do recommend sticking with the regular treatments to keep up the condition of your hair.

I’ve heard oils can discolour human hair extensions, is this true?

As our treatment only contains natural and organic ingredients, it does not alter the colour of hair extensions.

Discolouration of hair extensions can happen for a number of different reasons. Some other oil-based products on the market are known to contain artificial colourants and synthetic ingredients, which can alter the colour of human hair.