When Will My Order Be Dispatched?
Orders are dispatched Monday – Friday 9am – 2pm UK time. Orders placed outside of these hours will be dispatched the next working day. Please note, orders are not dispatched during weekends and UK public holidays.
You will receive a separate email once your order has been dispatched.
How Long Does Shipping Take?
UK Next Day Delivery: 1 working day
UK FREE Delivery: 3-4 working days
European Delivery: 5-7 working days
International Delivery: 5-10 working days
The estimates above are based from the day your order is dispatched. Not the day the order was placed.
Can I Track My Order?
Order tracking is not available with any free shipping option. It is only available with “UK Next Day Delivery” and “Tracked & Signed” internationally.
I Haven’t Received My Order Yet?
In order to offer free worldwide shipping, parcels are sent via standard delivery methods, and therefore can from time to time take longer to arrive, than the estimates above.
This can be for a number of reasons, in particular, delays caused by customs in your country.
We ask that if you have selected a FREE delivery option, that you remain patient for 28 working days to take delivery of your order. Parcels are not considered missing until this duration has passed, and therefore we are unable to investigate until such time.
Should you not take delivery after 28 working days, please contact us at [email protected]
I Want To Track My Order / Express Delivery
Should you wish to track your order (when there is no tracked option at the checkout), or wish to opt for an express delivery method, please contact us at [email protected]ionsbff.com before placing your order, stating your full delivery address and country.